Shipping and Handling Information
We generally ship on Monday, Wednesday, and Friday (excluding holidays). Generally orders will be packaged and shipped the next shipping day following the purchase date. For example: Orders placed on Friday will be shipped the following Monday. Orders placed on Monday will be shipped on Wednesday, etc. Occasionally orders can take up to a week to process due to staff time off.
We ship exclusively with the United States Postal Service.
We recommend that you choose Priority Shipping for your order. The USPS estimates delivery of Priority Mail packages within 2 to 3 days after they have shipped. However, we do offer a less expensive shipping option which, for books, is Media Mail.
The USPS estimates delivery of Media Mail packages within 7 to 14 days after they have shipped. Please do be aware of these shipping estimations and choose your shipping method accordingly.
We ship to many countries around the world. If your country does not show in our dropdown list of countries during checkout, please send us an email to see if special arrangements can be made.
Orders to Canada and Mexico are charged live US Priority Shipping rates.
If your shipping address is not in the USA, Canada or Mexico, we heavily subsidize shipping of our curriculum packages charging a fixed shipping rate of $25.00 for each full curriculum package. All other orders are calculated by weight and are charged according to the actual cost of shipping, as are any additional items added to a curriculum package purchase. International orders are shipped either First Class Mail International or Priority Mail International depending on the size of the package. Please understand that shipping estimations do not include time spent in foreign customs and that you may have customs charges on your end.
The easiest way to calculate shipping charges is to place your items in the online shopping cart and enter your shipping destination. This can be done before you enter your payment information and so you're not committed to purchase at this point. You can delete the items after you figure your shipping costs.
Shipping Confirmation, Tracking and Queries
You will receive an email confirmation of shipping that will include a tracking number as well as a link to the USPS website where you can check the progress of your shipment. Please utilize this service before contacting the office regarding the status of your package.
Please email us with any questions or concerns you have regarding shipping. We check email on a daily basis and it’s most helpful to have documentation of any correspondence surrounding shipping issues. We will respond promptly!
If you receive your books and decide that one or more of them was a mistaken purchase, you must contact us within 7 days to arrange the return of your unwanted purchase. You will be issued a Return Authorization number as well as detailed instructions regarding how to package and ship your returned materials. Obviously, any book will need to be returned in like-new, resalable condition to be eligible for refund. We will fully refund the cost of the book but not the shipping and handling charges.
Please note that downloaded products cannot be returned and therefore are not eligible for refund.
We regret that we are unable to accept returns from customers outside of North America.