Shipping and Handling Information
Because of the re-structuring of Christopherus (which has included staff lay-offs) shipping and processing of orders can be slow. We are no longer a fully staffed business. We ask that customers be patient with us!
We ship exclusively with the United States Postal Service.
Please do not ask us how long an order might take to a specific place–we cannot answer this question and cannot take responsibility for orders being shipped within a specific time. Please see below for approximate shipping times that the post office suggests–and which only applies once they receive the packages from us. We endeavor to give the PO packages to ship on Tuesdays and Fridays but as our office is bare-bones, we make no guarantees.
Please always check the information box on the top right hand corner of our homepage for any dates when our office is taking orders but not shipping, due to vacations and holidays. Help us be a sustainable and healthy business by understanding why we close from time to time to get a bit of a breather!
We generally ship USPS Priority Mail. The USPS estimates delivery of Priority Mail packages within 2 to 3 days after they have shipped. Please note that ‘priority’ refers to the speed at which the postal service processes orders – not us!
We do offer a less expensive shipping option which is Media Mail. The USPS estimates delivery of Media Mail packages within 7 to 14 days after they have shipped. Please do be aware of these shipping estimations and choose your shipping method accordingly.
For many years we charged the same flat rate for our curriculum packages to heavily subsidize the charges for international orders in spite of increases in the actual charges.
In some cases, the actual shipping cost is less than our flat rate. In those cases you will be given the option to choose the lesser cost.
International orders are shipped either First Class Mail International or Priority Mail International depending on the size of the package.
Please understand that shipping estimations do not include time spent in foreign customs and that you may have customs charges on your end. We cannot write ‘gift’ or ‘sample’ on your international order as this is illegal. While we certainly understand why people make this request, it is not something we can do.
The easiest way to calculate shipping charges is to place your items in the online shopping cart and enter your shipping destination. This can be done before you enter your payment information and so you’re not committed to purchase at this point. You can delete the items after you figure your shipping costs.
Shipping Confirmation, Tracking and Queries
You will receive an email confirmation of shipping that will include a tracking number as well as a link to the USPS website where you can check the progress of your shipment. Please utilize this service as we no longer have staff to deal with customer inquiries. Please note that you cannot track orders through the Christopherus website –only through the postal service.