Due to the uncertainty and chaos of shipping (as of 2021), we regretfully no longer offer refunds or returns.
Please consider the following carefully if you are making an international orders: If you get ‘snagged’ by Customs fees, we certainly understand that you might refuse your package—but do know that we cannot accept that return and therefore cannot, under any circumstances, give you a refund. This means that international orders are something of a gamble—please consider this carefully before you order.
Please ensure that when you make your purchase you check carefully to ensure that it is accurate (no mistaken multiple items, correct shipping address and so on) because once made, orders cannot be changed. All sales are final and there are no refunds or returns. We regret that any orders sent back to us will be refused and returned to the sender at their expense.
After 17 years of happily shipping with the US postal service, we, like many small businesses, can no longer afford to risk working with them: in the past year way too many packages (especially international ones) have gone missing or taken incredibly long to reach their destination. The USPO also no longer honors insurance for lost packages.
We now ship with UPS. Please see below for international information.
UPS does not accept either APOs or PO boxes as addresses. If yours is a PO box, please find a friend with a house address who can accept your order and use that address at checkout.
If you are in HI or AK your postage costs will be considerable–we have tried in vain to discover why it costs more to ship to Alaska than to Australia with UPS but without success.
PLEASE NOTE THAT WE CANNOT USE ANY OTHER METHOD OF SHIPPING THAN UPS AS OUR SHOPPING CART, INVENTORY AND SHIPPING SOFTWARE ARE NOW ALL ALIGNED WITH UPS.
We are very sorry but we cannot sell any of our materials as pdfs–there is a thriving blackmarket in Christopherus materials and pdfs only make this easier. Our very small family-run business cannot cope with what is, in effect, stealing from us. It is painful for us when people write and promise not to pass on their pdfs–please do not put us in the awkward position of having to say ‘we don’t know you’….We are very sorry about all of this and ask our friends and supporters to please understand.
Shipping and Handling Information
We unfortunately must request that customers do not ask us how long an order might take to a specific place–we cannot answer this question and cannot take responsibility for orders being shipped within a specific time. UPS tells us that domestic orders take between 1 and 5 days. Please note that this only applies once UPS receives the packages from us. We endeavor to ship on Mondays and Thursdays but cannot guarantee this. During this time of corona virus and global upheaval, orders can of course take far longer than they used to take.
Please always check the information box on the top right hand corner of our homepage for any dates when our office is taking orders but not shipping, due to vacations and holidays. Help us be a sustainable and healthy business by understanding why we close from time to time to get a bit of a breather!
Shipping Confirmation, Tracking and Queries
You will receive an email confirmation of shipping that will include a tracking number so you can check the progress of your shipment. Please utilize this service as we cannot track your orders for you. Please note that you cannot track orders through the Christopherus website or your Christopherus account.
Please note that UPS, though slightly more expensive than the USPO, is much faster (and as we continue to subsidize international shipping between 15 and 20%, the costs are not as high for you as they might be). UPS tells us that international orders should take between 2 and 7 days to reach their destination. This of course means 2–7 days once they receive the package from us–see above for details on how often we ship. During this time of corona virus and global upheaval, shipping can of course take far longer than it used to.
Christopherus cannot take responsibility for any Customs or additional taxes you might incur from the authorities in your country. We strongly suggest that international customers thoroughly investigate tax and Customs rules in their country. Please refer to the top of the page where we specify that we cannot, under any circumstances, accept returns, including those made when a package is refused because of exorbitant Customs fees.
Sometimes people ask us to write ‘gift’ on their invoice so they can avoid Customs. While we are certainly sympathetic to this request, we of course cannot do this as such an action is illegal and it is we that would be responsible.
NOTE FOR UK CUSTOMERS: